FAQ's, Kerastraight


What make KeraStraight KS Complex Treatment the first choice over alternative products?

Kerastraight is designed by hairdressers who understand the needs of both salons and their clients. It also has the endorsement of some of the greatest award winning hairdressers who value the KS Complex Treatment as not only providing the ultimate results but also in the fact that KeraStraight is completely and certifiably safe for the user and consumer.

Is KeraStraight KS Complex Treatment a permanent straightener?

No, as KeraStraight KS Complex is based on the hairs natural protein Keratin, it will gradually fade out of the hair.

Can KeraStraight be applied on pre-treated or coloured hair?

YES, KeraStraight KS Complex Treatment can be applied to all hair types including highlighted, bleached, coloured and also on hair that has had no history of chemical services (virgin hair).

When can I colour my hair if I want to have a KeraStraight?

Hair can be coloured either 2 days before the service or alternatively 2 days after.

Can KeraStraight be applied on hair that has been permed, chemically straightened or relaxed?

YES, the KS Complex Treatment can be used on any hair that has had previous chemical services.

How long does the KS Complex Treatment keep the hair straightened, smoothed and repaired?

The benefits of the KS Complex Treatment last in the hair for a period of up to 4 months depending on the hair type. On hair that has had previous chemical services the results are more dramatic and last longer. With hair types that are natural with no chemical service history, the KS Complex Treatments results are better and last longer after subsequent treatments.

How long does the service process take?

Usually between 2-4 hours, depending on hair type and length.

When can I shampoo my hair after the KS Complex Treatment?

Once the service is complete you can shampoo and treat you hair as normal on the same day.

Can I use styling products in my hair after the KS Complex Treatment?

YES, but your KeraStraight stylist may recommend an alternative styling product to best suit your newly repaired and straightened hair.

If I am pregnant or breast feeding can I safely have a KeraStraight Treatment?

YES, KeraStraight KS Complex Treatment is completely safe to use during pregnancy and while breast feeding.

When am I able to have the KS Complex Treatment again after the first application?

KeraStraight should last between 2 and 4 months, but can be re-applied after 30 days.

What after care is recommended to ensure best possible results are maintained?

Kerastraight recommends using only the KeraStraight Straight Maintain Shampoo and Conditioner. These products are Sodium Chloride and Sulphate free and have been developed to maximize the longevity of the KS Complex Treatment. They also contain a special KS Complex to support and maintain your treatment and protect against daily environmental stresses.


Find Us

Directions & parking at The Salon Of Chi

Find us – The Salon of Chi 16 Reading Road RG9 1AG  is located in Henley On Thames town centre within 5 minutes walk from the train station, local parking and bus stops. The closest landmark is The Post Office. click for Google Maps link (opens in new page)

It’s my first appointment. What should I bring?

It’s great if you provide as much detail as possible. IMAGES – If you are interested in changing your hairstyle then some good images and examples of the look you want to achieve. Taking some pictures on your phone is always a good start PRODUCTS – It is also useful to make a note of the hair products and tools you are currently using as these help your stylist understand how you like to style yourself at home. We will always aim to create styling that you can enjoy and manage yourself.
Let’s face it, you style your hair every day, so we want to make it easy for you to get results you enjoy. It also means there’s a lot we can learn from you. So we’ll take a few minutes to discuss your experiences with you on your first appointment.

Why do I need a consultation?

This is where we learn how we can best be of service. This is usually less than 15 mins and helps us to understand your hair needs, experiences and ideas. Consultations help us design the actual service to be delivered and can often involve more than one stylist. Quality hairdressing combines technical, scientific and personal style elements together and when its done well, creates a service experience that is uniquely yours. Consultations help us to get the right mix and balance for your salon visit. We can also perform a range of analysis that help us advise and suggest options to for you achieve the hair and look you really want.

I am new to your salon. Can I have a colour service?

The short answer is YES. However there are 2 guidelines regarding colour services at THESALONOFCHI. Guests must…

1. be over 16 years of age

2. Have a passed a skin test at least 48 hours before the colour service appointment

We will not perform a colour service unless both of these criteria are met. We didn’t make the rules but in order to provide the best assurances we must keep to the rules we are set.

How much is it going to cost?

We can provide a guide price over the telephone or via the online price list you can see here. However your stylist will be able to quote more accurately after your consultation and hair analysis. At this point we will have a more complete understanding of your hair needs and your styling goals.

What if I need to Cancel?

All appointments can be cancelled without charge up to 24 hours notice. Appointments cancelled with less than 24 hours notice may be subject to pay the full cost of the appointment.

Late arrivals

If you arrive late for your appointment we will try our best to accommodate you. However please be aware that lateness may compromise the service we are able to deliver and in some cases we will recommend altering the appointment or rescheduling to a different day, time or stylist. If the current appointment is lost due to lateness a 50% charge may be applied.

How do I make an appointment?

Call 01491 575247. We have a voice message service and can be reached via website and email to enquire@chisalon.co.uk

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