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Cancellation Protocols

December 15, 2023

Please Note

All Colour appointments require a successfully completed Allergy Alert Test. 48 Hours notice required for cancellations, reschedules without charge Deposits may be required to secure bookings. Deposits become forfeit for late notice, late rescheduling requests and No-Shows

HOW TO CANCEL AN APPOINTMENT

Cancellations can now be managed online. This is usually the fastest way to check make changes to your appointment.

Call 01491 575247. At busy times and out of hours please leave a voice note

FEES

Appointments canceled within 48 hours or for which guests have failed to attend may incur a charge of 50% - 70% of the service amount.

DEPOSITS

A deposit maybe charged at 20-50% of the appointment charge. The deposit amount will be a minimum of £30.

A deposit may be required to secure your booking. If you haven’t paid the required deposit 48 hours before your appointment, your booking will be automatically canceled. Deposits are non-refundable for cancellations or date changes made within less than 48 hours of the appointment time and also for no-shows.

ALLERGY ALERT TESTS [AAT]

The Salon Of Chi reserves the right to refuse to perform certain hair services on individuals who have not completed the necessary Allergy Alert Test. This is both to protect the salon and the individual.

New guests booking technical hair colouring services are required to complete an Allergy Alert Test [AAT] 2-5 days prior to your chosen colour appointment. This is repeated every six months.

Guests who fail to arrange or attend the AAT may have their hair colour service cancelled or rescheduled without notice. Any deposit paid will be forfeited in these circumstances.

GROUP BOOKING CANCELLATIONS

Group bookings of three (3) or more people require a notice period of 72 hours (3 days). For each guest that fails to show without required notice a charge of 50% of the service amount will be incurred. This may result in the loss of any deposit money paid.

LAST MINUTE BOOKINGS

If the time between making the booking and attending the appointment is within 48 hours of the appointment then the booking may instead be cancelled or modified at least 4 hours before the appointment time to avoid a charge of 50% of the service amount. 

LATENESS

Late arrival may incur service changes to your appointment to deliver a service within the remaining time.

NO-SHOW

Lateness of 15 minutes or more into your scheduled appointment time is considered a “No-Show” and may be charged up to 75% of the service cost.

LOOKING FORWARD TO SEEING YOU

MORE DETAILS ABOUT BOOKINGS, DEPOSITS & CANCELLATIONS

update April 2025

Punctuality Please

Late arrivals may receive a reduced or altered service. In the event that you prefer to reschedule rather than reduce the service you may forfeit the deposit and required to pay an a new deposit on the new appointment date / time

We aim to keep our guests and team safe, happy and supported. Please do feel free to discuss any ideas that would improve the salon experience for you. We look forward to being the style team you call for your next salon visit

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Online Booking

Use our online Booking Request page to send an enquiry or even update your booking

Booking Information

Many said it couldn't be done

Reduced Landfill

Thanks to the Green Salon Collective our landfill waste reduced by an estimated 70%

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Optional Contribution

Green Fee

Helping to meet the cost of ethical steps we suggest a £1 contrition on services. This appears on your bill so you always know your contribution

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THANK YOU

FOR CHOOSING US!

We hope you will enjoy our holistic approach to hairdressing, business and service experience.

Author

At the SALON OF CHI we welcome our guests, we listen to requests, we care about people. WE LOVE HAIR. We are creative visionaries believing in ETHICAL hair care, SUSTAINABLE product development and & FAIR TRADE. We CELEBRATE beauty in balance with NATURE and nurture

Business, FAQ's, How to, News

Cancellation Protocols